Reporting & complaint workflows
In plain English: the duty to report certain events, regulatory findings, and customer complaints to FINRA, usually within 30 days.
The 30-day clock starts whether or not your intake noticed. This work systematizes how reportable events get caught, escalated, and documented.
- Gap assessment against Rule 4530 and FINRA guidance
- WSPs and checklists for complaint intake and escalation
- Routing for 30-day reporting decisions, including “should have known” events
- Quarterly complaint-reporting hygiene and recordkeeping